MetLife Jobs

Job Summary:

Provides administrative and customer service to very large group insurance clients. Works with account team to manage customer relationships and satisfaction.

Functional Responsibilities:

• Provides day to day administration and management of at least one RegionalAccount client, including: Responds to client request, acts as liaison between client and internal areas, contributes to project status and strategic planning meetings coordinates client enrollment/benefit fairs and participates in client driven audits and reviews and leads client driven projects and requests

• Accountable for on-going customer service delivery, satisfaction and building a positive relationship with client, partners and provides support to financial team by assisting with billing and reporting

• Partners with Proposal Unit to research and respond to RFP questionnaires

• Aids in Implementation of new clients and addition of MetLife product lines to existing clients

• Assists in setting up product and client specific processes and reports within internal systems Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings)

• Comprehends legal agreements between MetLife and the client and assists to ensure contracts are in compliance and executed

• Working knowledge of internal systems and ability to apply analytical skills to understanding of systems and products

• Performs other duties as assigned or required

Essential Business Experience and Technical Skills:

• BS/BA degree preferred and 1-2 years of experience

• Ability to communicate clearly both verbally and in writing

• Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings)

• Customer service and relationship management skills

• Understanding of how to provide exceptional customer service and how to develop relationships

• Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines

• Proficient problem solving skills

• Understands internal systems and apply analytical skills to the systems

• General understanding of U.S. economy and employee benefits industry

• Proficient with Microsoft Office software

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.