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MetLife Client Service Consultant II in Kansas City, Missouri

Role Value Proposition:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We’re united by our purpose to help our customers and each other create a confident future; we’re guided by empathy; and we’re inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it’s [1] #AllTogetherPossible. Join us!

MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.

The Client Services Consultant II will be responsible for the end-to-end client experience for a block of Jumbo-sized Association relationships that range from 10,000 to over 30,000 eligible members and have over 5MM in annual premium.

Key Responsibilities:

  • Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

  • Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

  • Respond to customer needs proactively.

  • Leads and participates in both customer- and internal-facing presentations and meetings.

  • Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

  • Participates in client account audits and strategic planning process.

  • Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals, and inputs and ensures accurate input of data in MetLife systems.

  • Perform other related duties as assigned or required.

    Essential Business Experience and Technical Skills:


  • High School diploma

  • 5+ yrs. related experience


  • Bachelor’s degree

  • Work in a multi-market environment (GroupFacts, Regional Market, MIB)

  • 7+ yrs. related experience

  • Prior experience in the PEO industry.

  • Extensive oral/written communication skills.

  • Advanced problem solving and analysis.

  • Expert knowledge of group products, services, and systems.

  • Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once

  • Ability to consistently meet tight deadlines and work under pressure

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers."


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