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MetLife Web Development & Channel Operations Manager in New York

Web Development & Channel Operations Manager

General Information


Cary, New York, Tampa


Florida, New York, North Carolina


United States

Working Schedule


Work Arrangement


Posted Date


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Description and Requirements

The Team:

Are you looking for a role where you directly impact employee engagement? If so, join the Global Communications Channels team. We are responsible for the technology and communications channels that impact the employee experience. We partner with MetLife colleagues, at all levels of the organization, to deliver information to employees globally. Be a part of an award-winning team recently receiving several prestigious awards, including the NNG top Intranets and The Digital Workplace of the Year Awards.

The Role:

Our focus is creating solutions and operational efficiencies to improve and expand our channel capabilities to grow employee engagement. The Channels Operations Manager will support managing, developing, enhancing, and educating partners on our different communications channels. This role will regularly engage with leaders and make recommendations on the best channels for the most effective communications. It requires close partnership with Communications, IT and the Web Services Team. The ideal candidate should have a passion for driving continuous improvement and efficiencies through creative solutions. As the role involves management of multiple digital channels, the ideal candidate should be highly experienced in all things digital and web.

Key Responsibilities:

  • Build and manage multiple enterprise internal-facing digital channels, including but not limited to Intranet, Email, Digital Signage, Search/Chatbot, Live Events, Social Collaboration tools, etc.

  • Create requirements, test plans and work in an agile manner.

  • Monitor, respond and gather feedback on channels, including regular reporting.

  • Webpage development, organization, user experience design, and content creation

  • Educate end users on technology changes that will impact employees and communicators.

  • Stay current and learn new applications and tools as employee experience and communications channels evolve.

  • Knowledge of managing multi-lingual platforms

  • Produce and analyze analytical reporting on channels and report on key performance indicators (KPIs)

  • Ability to work independently to solve problems and manage multiple projects.

  • Innovate and create automated solutions to help build efficiencies.

  • Create clear presentations, including storytelling and business cases.

  • Build relationships and work closely with colleagues on joint projects.

Essential Business Experience and Technical Skills:


  • High School diploma

  • Strong knowledge in the creation, management and optimization of website builds for both internal and external audiences.

  • Expert in Microsoft SharePoint Online, preferably Modern and Classic

  • Experience in UX Design work and building out sites and pages in FIGMA

  • Knowledgeable of M365 Microsoft Suite and Office ecosystem including Stream, One Drive, Admin Center, Azure, Teams, Viva Engage, Viva Suite, Excel, PowerPoint etc…

  • Adobe Creative Suite

  • Extensive knowledge in Search and Chatbot Management, Forms, Power BI, UX design and website development.

  • Experience with Agile methodology.

  • Knowledge of HTML, JavaScript, and other programming languages


  • Bachelor’s degree with 4 or more years of practical experience - highly preferred

The wage range for applicants for this position is $101,000 to $120,000. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.