MetLife Jobs

Role Value Proposition:

Overall accountability for the day-to-day management and administration of the Implementation and Service associates who facilitate the Disability Income Gap Insurance (DIGI) supplemental disability offerings for multiple large customer relationships including National Accounts clients. Responds to leadership, team and customer requests professionally and in a timely manner, leads initiatives to streamline processes and make it easier for both brokers/customers and associates, quickly identifies and provides clients with alternative solutions to requests, acts as a partner/liaison between the implementation and service associates and internal MetLife teams to assist with problem analysis and resolution while building and maintaining a cohesive, collaborative working relationship that supports the long term growth and retention of the business, leading to associate and customer satisfaction.

Key Responsibilities:

• Assists and guides associates during the customer renewal process, enrollment of new hires, timely processing of increases and coordination of enrollment strategies with key internal partners in an effort to meet and exceed participation results.

• Serves as a point of escalation and key resource or subject matter expert for various customer units, Regional Markets and National Accounts and leadership overall.

• Assists in ongoing RFP deliverables and finalist presentations - in person or via conference call, is engaged and interactive in leadership meetings as well as regularly scheduled team/customer meetings as needed.

• Understands the detailed components and provisions in legal agreements as well as licensing and appointment requirements between MetLife and the producers to ensure all compliance standards are consistently met.

• Leads cross-functional project teams designed to support key initiatives or to enhance operational effectiveness. Comprehends competitors’ products, industry trends and legal developments impacting business.

• Firm knowledge of MetLife’s group products, services, systems, and ability to apply analytical skills to the interaction of these products, services and systems.

Essential Business Experience and Technical Skills:

Required:

• 5+ years of relevant work experience specific to group benefits with increased focus on the Disability Income Gap Insurance (DIGI) product

• Excellent organizational, interpersonal, and communication skills, both written and verbal.

• Can work autonomously; effectively handles multiple tasks and prioritizes deadlines appropriately.

• Strong leadership and project management skills.

• General understanding of employee benefits industry with focus on individual disability as a supplement to the group’s LTD plan.

• Proficient with Microsoft Office software, advanced skills in Excel including ability to write/understand formulas and v-lookups required.

• Self-motivated to learn more about the business and is proactive in motivating and empowering associate’s individual performance and career path development to retain talent.

• General understanding of employee benefits industry with focus on individual disability as a supplement to the group’s LTD plan.

• Firm knowledge of group products, services, systems, and ability to apply analytical skills to the interaction of these products, services and systems.

Preferred:

• BS/BA degree

• Extensive experience managing a team that supports complex client accounts and relationships.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.