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MetLife Director - Client Services in United States

Director - Client Services

General Information


Aurora, Bellevue, Greenwood Village, Irvine


California, Colorado, Illinois, Washington


United States

Working Schedule


Work Arrangement


Travel Required


Relocation Assistance Available


Posted Date


Job ID


Description and Requirements

Value Proposition

Ensures quality customer service and secures profitable revenue through the management of internal customer unit resources and engagement with key clients and brokers.

Key Responsibilities

  • Leads and manages internal customer unit personnel to assure timely and accurate delivery of all services, including preparation of benefit plan objectives and analyses, trend studies, normative research, renewal and financial reports, SPDs and/or contracts, etc.

  • Works directly and closely with multiple customers and brokers, responding to requests and initiating contact in anticipation of emerging concerns and issues.

  • Anticipates operational problems and identifies opportunities for improvement through detailed knowledge of clients' businesses.

  • Works with internal resources such as actuarial, IT, and claims functions to ensure timely, accurate delivery of services to clients; manages delivery of services provided by external vendors.

  • Works with management colleagues to create profitable case-specific business plans and to identify revenue growth and expense reduction opportunities.

  • Participates in RFP process in areas such as developing proposals, meeting potential clients, and client presentations.

  • Responsible for maintaining complete and accurate customer unit data on all internal reporting systems.

  • Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills


  • 8-10+ years of relevant product/industry experience, as well as 5-7+ years of people management/leadership experience.

  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

  • Passionate and motivational, with excellent communication skills.

  • Industry, enterprise, and client business acumen.

  • Strong relationship building and collaboration.

  • Ability to work autonomously, handle multiple tasks effectively, prioritize deadlines appropriately and remain flexible, think strategically, and adapt to ambiguity and changing priorities.


  • Bachelor’s degree in related field

  • Knowledge of Group Benefits core (particularly Life, Disability, and Dental) and voluntary products

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

The wage range for applicants for this position is $123,800 to $165,000. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.