Job Information
MetLife Technical Support Consultant in United States
Technical Support Consultant
City/Cities
Cary
State(s)
North Carolina
Country
United States
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
26-Apr-2024
Job ID
1918
Description and Requirements
Duties: Evaluate processes and procedures and identify process improvement opportunities for successful conversion to an automated process. Define, implement, and manage toolsets to enable self-service infrastructure and process automation. Create a framework for IT teams to utilize in automating jobs, processes, and tasks. Train staff and define automation best practices. Work with Cloud, Infrastructure, and Network teams to automate lifecycle, configuration management, and issue remediation utilizing infrastructure as code (IAC). Work with Service Management and Operations teams to automate support and end-user self-service processes, focusing on cloudnative services and optimizing automation landscape through adoption of these services. Contribute to technical discussions both internally and with vendor teams. Write technical documentation, including design plans, implementation diagrams, data flow mappings, and as-built documents. Lead transformational initiatives.
Requirements: Bachelor's degree in Computer Science, MIS or Engineering (willing to accept foreign education equivalent) plus five (5) years of experience building automation to create process efficiencies and business value. Specific skills/other requirements (quantitative experience requirement not applicable to this section unless otherwise stated) -- must possess the following: designing, building, configuring, integrating, and managing key components of a fully automated tool stack; deploying and managing infrastructure lifecycle in a software development, DevOps, or a similar role utilizing infrastructure as code (2 Years); automating processes through CLI and REST API interfaces scripting, development, and data technologies, including PowerShell, Python, JavaScript, JSON, YAML, and XML (3 years); and supporting and troubleshooting diverse enterprise technology systems, including server systems, networks, telephony, messaging, and storage. Hybrid - 3 days in office/2 days remote.
“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
#LI-DNI
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s#AllTogetherPossible (https://www.metlifecareers.com/ml/GreatPlaceToWork) . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.